A ticketing system gives you a centralized way to handle customer support tickets and inquiries through your email inbox. It’s different from support systems such as:
A knowledge base, which is a portal with extensive documentation to help customers find answers on their own, or
An FAQ page, which is a page with content that answers common customer questions
It’s good to have proper documentation, but leaving your visitors to work things out for themselves is not enough if you run a complex business and your customers need a more personalized support ticket system.…
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