You’re probably familiar with the Notes app apology that brands post on Instagram or Twitter. Or maybe you know its…

When creating a social media marketing strategy, it’s important to find all of the best social media apps for your…

Have you test-driven the Sprout Social Salesforce integration yet? If not, you totally should! There’s a reason why more and…

Ten-cent text messages, AIM chat rooms with your best friends and glittery MySpace pages with bulletin boards are just a…

Facebook Messenger is a cross-platform instant messaging app developed by Facebook (now Meta). With nearly 1 billion monthly users, Messenger…

Online customers don’t have the luxury of walking up to a salesperson and asking an important question—but they still expect…

Social media messaging is an integral part of daily life for most of us. Today, 70% of people agree they…

Conversational marketing is on the rise, driven largely by consumers’ increasing expectations for convenience and tailored digital experiences. In fact,…

There’s a universal truth behind the rise of conversational marketing: People miss talking to other people. And that includes your…

Never underestimate the power of positive word of mouth. Shout-outs. Positive comments. Reviews and recommendations. At a glance, these might…

Growing up means realizing that the most wonderful time of the year can also be quite stressful, especially if you…

What is the personal impact of a disjointed tech stack? Say you order an item online, and it doesn’t show…