Instagram DMs can be a powerful channel for customer service and cultivating relationships with your audience. However, overwhelming message volumes,…

Companies today depend on digital marketing tools to survive. Sounds dramatic, right? But consider that a strong tech stack encourages…

Business is booming on Instagram. Each month, more than one billion people around the world use Instagram for entertainment, inspiration,…

For most businesses and customers, social media is becoming their primary communication channel and a catalyst for building relationships with…

Social media is all about engagement and interacting with your audience. This means that when your followers and customers actually…

While the age of social media means brands have access to instant, one-on-one conversations with their customers for marketing and…

Consumers today are spoiled for choice when it comes to service channels. And it’s no surprise that social is a…

The boom of social media as a customer care channel is unprecedented. Timely and transparent, social is a prime place…

Marketing your company and generating new customers is only one piece of the overarching business puzzle. Another piece of that…

There’s something very unappealing about picking up the phone to call a customer service number. If you feel similarly, you’re…

Desde contagens de seguidores a porcentagens de engajamento a postagens, o mundo das métricas de mídia social pode ser confuso…

Dal numero dei follower alle percentuali di coinvolgimento del post, il mondo delle metriche dei social media può risultare disorientante.…