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To build unbreakable relationships with your customers, see social messaging differently

For most businesses and customers, social media is becoming their primary communication channel and a catalyst for building relationships with one another. It’s the public social profiles, posts and ads that make it possible to reach a wide audience, but it’s the private, personalized experiences with businesses that bode well for customer loyalty.…
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The state of social media investment: Five key takeaways for European businesses

In a year where everything changed, it’s no surprise that consumers have too. But how have they changed, and how will it affect your business? A new survey, “The State of Social Media Investment,” conducted by The Harris Poll on behalf of Sprout Social has shown how the events of the last year have accelerated both American consumers’ and business’ use and expectations of social media.…
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