Small Business CEO have published my guest post – “Kickstart Your Online Community With Your Offline Customers”. The post was written with small businesses in mind that already have a customer base and offline touchpoints such as a physical business location, call center etc. This offline base can provide an excellent foundation to start building online community, but it takes some planning and training of staff to integrate the steps needed to bring those customers online, into your everyday business processes. Read the full article

If you have a WordPress site on GoDaddy, keep a close eye on it. This week alone two different people have come to me with site issues that have turned out to be the same exact hack. There seems to… 