The Best Cloud Phone Systems Of 2024

The Best Cloud Phone Systems Of 2024

Cloud phone systems, powered by Voice over Internet Protocol (VoIP) technology, eliminate the need for on-premises hardware, streamlining call management, voicemail handling, and other communication features. Whether facilitating remote work, managing high call volumes, or integrating with cloud-based apps, these systems adapt to your business needs, providing cost-effective, fully scaled communication.

Based on our evaluation of more than 23 titles, here are our picks for the best cloud phone systems of 2024:

  • RingCentral: Best for unified communications
  • Nextiva: Best for customer support and reliability
  • Vonage: Best for flexible integrations and scalability
  • Zoom Phone: Best for video and international teams
  • Dialpad: Best for AI-Integrated calling features
  • 8×8: Best for international calling and cost efficiency

Also read: VoIP Software Guide 2024

The top cloud phone systems

RingCentral: Best for unified communications


  • High reliability and uptime
  • Complete suite with voice, video, SMS, and team collaboration
  • Advanced Interactive Voice Response (IVR) capabilities
  • AI-enhanced video meetings
  • Customizable analytics


  • Tiered plans restrict SMS allowances per user
  • Higher pricing compared to competitors
RingCentral logo.

Our Rating: 4.4/5

Cloud PBX: Provides a complete cloud-based private branch exchange (PBX) system, allowing businesses to manage call routing and handling without traditional hardware.

Team messaging: Facilitates real-time communication with features like file sharing, task management, and team chat, all integrated into one platform.

Video conferencing: Supports HD video meetings for up to 200 participants with features like screen sharing, breakout rooms, and collaborative meeting notes.

Call management and analytics: This service offers detailed call logs, real-time analytics, and customizable reporting tools to track and optimize call operations.

Multi-level IVR: This feature includes a multi-level interactive voice response system that helps direct callers to the appropriate department or service.

Also read: Best PBX System for Small Business (2024)

Annual Pricing:

Core Plan: $20 per user/month

Aimed at small organizations, this plan offers the essentials like unlimited domestic calling, SMS and MMS, visual voicemail, IVR, AI-powered video meetings for up to 100 participants, and real-time Quality of Service analytics.

Advanced Plan: $25 per user/month

Includes everything in the Core plan plus advanced features like auto call recording, advanced call monitoring, CRM integrations, and increased toll-free minutes and SMS limits.

Ultra Plan: $35 per user/month

Builds on the Advanced plan with additions like unlimited AI-powered video meetings for up to 200 participants, customizable business analytics, and extensive file storage.

Monthly Pricing:

  • Core Plan: $30 per user/month
  • Advanced Plan: $35 per user/month

Ultra Plan: $45 per user/month

RingCentral has carved out a niche as a holistic unified communications provider—distinguishing itself from more specialized players like Zoom Phone and Nextiva. This all-encompassing approach seamlessly blends phone services with video conferencing, messaging, and file sharing into one integrated platform.

Unlike Zoom’s primarily video-focused solution that layers on phone capabilities as an add-on, RingCentral is purpose-built as a comprehensive communication suite from the ground up. This cohesive integration across all channels is pivotal for businesses seeking a simplified, centralized system rather than a piecemeal assortment of siloed apps.

RingCentral’s extensive customization options for call routing and management also give it an edge over competitors like Nextiva. With support for up to 250 interactive voice response (IVR) menus compared to Nextiva’s more rudimentary auto-attendant, businesses gain granular control for tailoring caller experiences with precise menu trees.

Another powerful differentiator is RingCentral’s advanced analytics capabilities. Going beyond basic call metrics, it provides nuanced insights into usage patterns across all communication channels on a unified dashboard. This level of cross-channel intelligence proves more comprehensive and accessible than Nextiva and Zoom Phone’s siloed data reporting.

For enterprises seeking a scalable unified communications platform backed by deep customization and actionable insights, RingCentral represents an all-in-one offering unmatched by more specialized solutions. Its proven ability to consolidate all communication channels under one roof is a compelling value proposition.

Pricing: 3.6/5

General features and interface: 4.3/5

Core VoIP features: 4.6/5

Advanced features: 4.5/5

Integration and compatibility: 4.4/5

UX: 4.1/5

Security and compliance: 4.7/5

Customer support and service: 4.5/5

Originating in Silicon Valley in 1999, RingCentral has grown into a leading cloud-based unified communications provider tailored for modern businesses. The company offers a comprehensive suite that seamlessly integrates voice, video conferencing, team messaging, and customer engagement solutions on a single platform.

RingCentral’s key strength lies in delivering a robust, scalable communications infrastructure without the complexity and maintenance burdens of traditional on-premises systems. RingCentral shines for mid-size to enterprise organizations with its extensive feature set, including multi-level interactive voice response (IVR), advanced call handling rules, and over 300 third-party app integrations.

However, this richness of capabilities can create a steep learning curve, particularly for smaller teams without dedicated IT support to leverage RingCentral’s granular customization options fully. Additionally, the platform’s basic pricing tiers could be more competitive for entry-level customers than other VoIP providers.

Recognizing these challenges, RingCentral continues innovating with recent updates focused on AI-driven enhancements. Features like automated meeting transcriptions and real-time call analysis insights aim to boost productivity and extract more value from each interaction.

As businesses seek comprehensive, scalable cloud communications solutions, RingCentral positions itself as a powerhouse unifying voice, video, messaging, and customer engagement into one seamless offering tailored for the modern, distributed workforce.

Also read: Best VoIP Software for Small Business

Nextiva: Best for customer support and reliability


  • High reliability
  • Comprehensive security
  • Unified communications
  • Robust mobile app
  • Award-winning customer support
  • Advanced analytics


  • Some advanced features and CRM integrations reserved for higher tiers
  • Only syncs from Google or Microsoft to Nextiva, not vice versa
  • Lacks AI technology for call transcription and analysis.
Nextiva logo.

Our Rating: 4.4/5

Unified communications: Nextiva combines voice, video, and messaging into a single platform to streamline communication.

Voicemail to email: Automatically converts voicemail messages into text and sends them to your email for easy access.

Advanced call routing: Features multi-level auto attendant and customizable call flows to manage inbound calls efficiently.

Reliability: Maintains a 99.999% uptime, ensuring consistent service availability.

Comprehensive security: Utilizes TLS and SRTP encryption to protect communications from interception.

Real-time analytics: Provides detailed insights into call metrics and user behavior, helping businesses optimize communication strategies.

Essential Plan

Price: $17.95 per user/month


  • Unlimited voice calling
  • Unlimited internet fax
  • Free local and toll-free numbers
  • 24/7 customer support

Professional Plan

Price: $21.95 per user/month

Includes Everything in Essential, plus:

  • Unlimited audio and video meetings
  • Business text messaging
  • Team collaboration tools
  • Voicemail to email & SMS

Enterprise Plan

Price: $31.95 per user/month

Includes Everything in Professional, plus:

  • Call recording & voice analytics
  • Audio/video conference recording
  • Microsoft and Salesforce integrations

Because of its feature set and unparalleled dependability, Nextiva is seen as one of the best cloud phone systems. 

A crucial advantage is its unified communication platform, which integrates voice, video, and messaging in one easy-to-use interface. This is the ideal choice for companies that desire a one-stop approach to improve the efficiency of all communications. 

Nextiva also outperforms other vendors in sophisticated call management capabilities such as call forwarding, auto-attendant, and call recording. These capabilities help businesses run more efficiently and provide outstanding customer service.

Compared with Vonage, Nextiva support is top-notch. It is effective, 24/7 available, and has a support plan manager for premium accounts. Their analytics and reporting are also excellent, providing more detailed call and personnel metrics. Additionally, Nextiva has a 99.999% uptime guarantee, implying that Nextiva services will have minimal impact on the business’s daily activities. 

While Vonage is cheaper, Nextiva’s uptime guarantee, detailed reporting, superior support, and service make it a better alternative for a company that prioritizes adoption and call quality.

Pricing: 2.8/5

General features and interface: 4.3/5

Core VoIP features: 4.8/5

Advanced features: 4.5/5

Integration and compatibility: 4.8/5

UX: 4.1/5

Security and compliance: 5/5

Customer support and service: 4.5/5

Nextiva is a prominent provider of cloud-based business phone systems and unified communications. It caters to all businesses, and its VoIP platform includes call routing, voicemail transcription, video conferencing, and CRM integrations to facilitate communication channels. 

Nextiva prides itself on 99.999% availability and 24/7 support. It has also released a NextivaONE application for easy messaging and calling. Additionally, it has stepped up its AI efforts to offer deeper insights. Nextiva strives to have dependable and flexible communication lines where work is being done.

Also read: How to Get a Free Business Phone Number

Vonage: Best for flexible integrations and scalability


  • Extensive feature list
  • Strong mobile app
  • AI-based virtual receptionist
  • Solid training and support materials
  • Strong integration options
  • Multiple pricing tiers and add-ons 


  • High Cost
  • Lack of pricing predictability with Add-ons
  • Limited Customization on Quick Action Buttons: Administrative interface lacks full customization options.
Vonage logo.

Our Rating: 4.1/5

AI-based virtual receptionist: Automatically handles incoming calls with advanced routing and response options.

Unlimited calls and SMS: Offers unlimited voice calls and text messaging across all plans.

Vonage Meetings: Supports voice and video collaboration with team messaging capabilities.

CRM integration: Seamlessly integrates with major CRM systems such as Salesforce and Microsoft Dynamics.

Mobile and desktop apps: Provides robust applications for mobile devices and desktops, enabling work from anywhere.

Multi-level auto attendant: Manages call flow with an automated system that directs callers to the appropriate department or service.

  1. Mobile Plan
    • Price: $19.99 per month/per line
    • Features: Mobile and desktop apps, unlimited calls and SMS, access to the Vonage App Center, unlimited team messaging.
  2. Premium Plan
    • Price: $29.99 per month/per line
    • Features: Includes everything in the Mobile Plan, plus support for IP desk phones, CRM integrations, unlimited meetings for up to 100 participants, and a multi-level auto attendant.
  3. Advanced Plan
    • Price: $39.99 per month/per line
    • Features: All features of the Premium Plan, plus on-demand call recording, call groups, and visual voicemail.

Add-Ons and Additional Features

  • Local Phone Numbers: Additional markets, $4.99 per month each.
  • Toll-Free Company Number: $39.99 per month.
  • Virtual Extension: Forwards to a staffer’s mobile phone, $14.99 per month.
  • Vonage Marketplace Add-Ons: Pricing varies by third-party vendor, offering additional capabilities and integrations.

Vonage stands out because of its Vonage Marketplace, an extensive ecosystem of third-party integrations suited to all types of companies. 

Vonage’s rivals Dialpad and RingCentral only provide a tiny subset of integrations. From CRM solutions to productivity tools like Microsoft 365, Vonage has a wide range of integration options. The depth of integration provided to companies hinders firms since they must usually replace or settle for siloed, disjointed systems rather than ideal arrangements in between. As a result, the user experience cannot be optimized. 

Vonage also excels in scalability, which is essential for expanding businesses. It offers several plans to suit firms of all sizes. The Vonage mobile plan, ideal for mobile-person teams, is one of the stronger mobile app experiences in the field. Additionally, Vonage’s AI offers a key solution for businesses looking to streamline their operations.

Also read: Best Free VoIP Phone Services & Software for 2024

Pricing: 3/5

General features and interface: 3.9/5

Core VoIP features: 4.6/5

Advanced features: 4.8/5

Integration and compatibility: 4.4/5

UX: 3.2/5

Security and compliance: 5/5

Customer support and service: 4/5

Vonage, originally a pioneer in providing residential VoIP services, has expanded into a comprehensive provider of cloud-based business communication solutions. Known for its feature set and scalability, Vonage caters to a wide range of business sizes. 

Its platform excels in offering a multitude of features, including advanced call management, virtual receptionist services powered by AI, and seamless integrations with popular CRM systems like Salesforce and Microsoft Teams. These capabilities make it particularly suitable for businesses looking for a versatile and extensive unified communications-as-a-service (UCaaS) platform.

However, Vonage could improve in the area of pricing transparency. The costs associated with its numerous add-ons can accumulate quickly, making it challenging for businesses to predict monthly expenses. In terms of recent updates, Vonage has enhanced its service by introducing an AI-based virtual assistant and expanding its marketplace with new integrations.

Zoom Phone: Best for video features


  • Starts at $10 per user, per month
  • Includes call flip, whisper, voicemail transcription
  • Works well with Zoom’s other products
  • Recently enhanced security features
  • Options for metered and unlimited calling.
  • Easy navigation and management through mobile and desktop apps


  • Limited CRM integrations
  • Lacks extensive onboarding support
Zoom Phone logo.

Our Rating: 4.2/5

AI voice and AI contact center: Utilizes artificial intelligence to provide live transcriptions and sentiment analysis during calls.

Voicemail transcriptions: Converts voicemail audio into text, simplifying message management and accessibility.

Unified communications: Offers voice, video, SMS, and team messaging in one integrated platform to streamline workflow.

Real-time analytics: Provides detailed metrics on call performance and customer interactions to enhance decision-making.

Custom call routing: Allows flexible routing options based on agent availability or skill level, ensuring calls are handled efficiently.

Global voice network: Supports high-definition voice calls internationally, promoting clear communication across borders.

International Calling: Starting at $112 per yearZoom Phone Power Pack: $279 per year

Leveraging Zoom’s video conferencing prowess, Zoom Phone delivers a seamless unified communications experience by natively integrating voice and video capabilities. 

This integrated approach wins over competitors like Dialpad and RingCentral when transitioning between communication modes. Zoom Phone provides exceptional value with a comprehensive VoIP feature set and strong security starting at just $10 per user monthly. 

Features like call coaching tools and granular admin controls further enhance its appeal, especially for small- to medium-sized businesses seeking cost-effective, enterprise-grade cloud communications.

Pricing: 3.4/5

General features and interface: 4/5

Core VoIP features: 4.4/5

Advanced features: 4.8/5

Integration and compatibility: 4/5

UX: 5/5

Security and compliance: 4.4/5

Customer support and service: 3.8/5

Zoom Phone emerged as an extension of Zoom’s dominant video conferencing platform, providing integrated VoIP capabilities alongside Zoom Meetings and Chat. Its key strength lies in offering small-to-medium businesses an all-in-one cloud communications suite with  features like voicemail transcription, call forwarding, and innovative call-handling tools like whisper coaching and call flipping.

 This comprehensive solution is particularly valuable for organizations already relying on Zoom’s core video services. It allows them to unify their communications stack seamlessly under one provider.

While Zoom Phone excels in its native Zoom integration, it could expand its appeal further by improving CRM integration options and enhancing customer support, especially during onboarding. Nevertheless, Zoom continues enhancing the platform to meet evolving business needs — implementing AI-driven capabilities like voicemail summarization, two-factor authentication, and stringent password policies to bolster security. 

Dialpad: Best for AI-Integrated calling features


  • AI-powered features (transcriptions, sentiment analysis)
  • Free 14-day trial
  • Multi-device compatibility
  • Hosts large video meetings (up to 1,000 attendees)
  • Visual voicemail transcriptions


  • Integration access requires higher-tier plans
  • 24/7 support only on upgraded plans
Dialpad logo.

Our Rating: 4.3/5

Integrated communication hub: Zoom Phone combines Meetings, Phone, and Chat into one application.

Advanced call handling: Features such as call transfer, both supervised and unsupervised, alongside customizable forwarding rules.

Enhanced voicemail management: Offers transcription services and notifications for voicemails across devices.

Comprehensive call recording: Provides both on-demand and automatic recording options with added capabilities for transcription and easy retrieval of conversations.

Seamless Salesforce integration: Enhances user productivity with features like click-to-dial and automatic logging of call activities directly within Salesforce.

Instant meeting escalation: Allows users to instantly elevate phone calls to Zoom Meetings without requiring separate logins or setups.

Standard Plan

$20 per user, per month

  • Unlimited calling within your country, the US, and Canada
  • Unlimited AI Meetings for up to 10 participants
  • SMS, MMS, and team messaging
  • AI-powered call and voicemail transcriptions
  • Google Workspace and Microsoft 365 integrations
  • Real-time analytics and reporting
  • Web and chat support

Pro Plan

$35 per user, per month

All Standard plan features plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs and Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)

Enterprise Plan

Contact for pricing

All Pro plan features plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support

Additional Costs and Add-Ons

Toll-Free Numbers: Starting at $15 per month on an annual plan

Additional International or Toll-Free Numbers: Starting at $15 per month

Additional Local Numbers: Starting at $5 per monthInternet Fax: Starting at $10 per month

Dialpad is ahead of the pack in infusing AI capabilities like real-time transcription and sentiment analysis.

Another key strength is its truly unified approach, integrating voice, video, messaging, and SMS within a single app, unlike disparate offerings from rivals like 8×8. Dialpad also delivers video conferencing supporting up to 1,000 participants, along with a global voice network ensuring high-quality worldwide calling on par with top providers. 

Complementing its comprehensive features is an affordable pricing model with competitive international rates and advanced AI functions available across plans. This blend of AI-driven insights, seamless unified communications, global scalability, and cost-effectiveness positions Dialpad as a compelling solution for businesses of all sizes.

Pricing: 3.3/5

General features and interface: 4.7/5

Core VoIP features: 4.4/5

Advanced features: 4.6/5

Integration and compatibility: 4.6/5

UX: 4.6/5

Security and compliance: 4.4/5

Customer support and service: 4/5

Dialpad continues solidifying its position as an innovator by doubling down on artificial intelligence capabilities across its unified platform. The company’s latest releases have showcased a concentrated effort to infuse AI-powered intelligence into diverse communication channels.

A key recent addition is Dialpad’s Voice Intelligence which applies AI and machine learning to analyze call data and transcriptions. This empowers businesses to uncover valuable insights around customer sentiment, discuss pricing and product trends, and ensure compliance — all by automatically surfacing relevant voice conversations.

Dialpad has also expanded its real-time transcription prowess with AI offering multi-language support for over 10 languages. This global accessibility enhancement enables widespread seamless collaboration, transcribing meetings and calls for distributed teams across geographic boundaries.

The AI innovations extend to Dialpad’s contact center solution as well. AI CSAT delivers sentiment analysis capabilities that automatically score every call based on criteria like emotional tone and engagement levels. Such data-driven intelligence optimizes agent coaching and the overall customer experience.

Beyond AI, Dialpad continues unifying its communications suite into a cohesive platform. Tighter integration between Dialpad’s UCaaS, CCaaS, and collaboration capabilities streamline user experiences across multiple communication channels from a single pane of glass.

8×8: Best for international calling (or) cost efficiency


  • Unlimited international calling
  • Comprehensive integrations (CRM, Teams, etc.)
  • Strong analytics and reporting
  • High reliability with redundant data centers
  • All-in-one communication (voice, video, chat)
  • Advanced call management features


  • Pricing favors larger enterprises
  • Complex setup process
  • Limited toll-free numbers
8x8 logo

Our Rating: 4.1/5

Unlimited international calling: Offers unrestricted calling to up to 48 countries, depending on the plan.

High-definition video and audio conferencing: Supports up to 500 participants with clear audio and video quality.

Advanced call handling and analytics: Features such as call monitoring, whisper, barge, and detailed analytics for supervising team performance.

Multi-level auto attendant: Automates call routing with flexible call flow controls and global coverage options.

Main Plans


Price: $24 per user/month (billed annually)

  • Unlimited voice calling to 14 countries
  • HD video and audio conferencing for up to 500 participants
  • SMS, MMS, and team chat
  • Microsoft Teams integration


Price: $44 per user/month (billed annually)

  • Everything in X2 plus:
  • Unlimited voice calling to 48 countries
  • Advanced call handling and analytics
  • 8×8 Frontdesk for receptionists

Contact Center Plans


Pricing: Typically requires a custom quote; includes options for metered or unmetered call bundles.

  • Skills-based routing
  • IVR
  • call recording
  • CRM integration
  • reporting & analytics


Pricing: Custom quote required.

  • Adds omni-channel support for social media, chat, email, SMS, and video
  • Co-Browsing


Pricing: Custom quote required.

Includes everything in X7 plus:

  • Quality management
  • Speech/text analytics


Additional Numbers:

  • Local Numbers: Contact for pricing
  • Toll-free Numbers: Contact for pricing

Internet Fax: Included in higher-tier plans, specific pricing for lower tiers not disclosed.

Conference Room Line: Starting at $15/number/month.

One of 8×8’s major strengths lies in its global reach with unlimited voice calling to 48 countries under the X4 plan, surpassing Vonage’s more limited international scope. This feature makes 8×8 particularly appealing for businesses with a global presence, needing to maintain close communication across international borders without incurring excessive costs.

Additionally, 8×8 integrates seamlessly with a variety of crucial business applications such as Microsoft Teams, Salesforce, and Google Workspace. This integration capability is more comprehensive than that of Vonage, which, while considerable, doesn’t quite match the breadth and depth of 8×8’s integration options. This allows for a smoother workflow and enhances productivity by aligning communication tools directly with CRM and project management software.

Security is another area where 8×8 stands out from the crowd, offering industry-leading compliance and encryption standards that ensure business communications are secure and private. Coupled with its commitment to a 99.999% uptime through its use of fully redundant data centers, 8×8 provides a reliability that is crucial for enterprises where communication downtime can lead to significant business disruptions.

Pricing: 3.3/5

General features and interface: 4.7/5

Core VoIP features: 4.4/5

Advanced features: 4.6/5

Integration and compatibility: 4.3/5

UX: 3.8/5

Security and compliance: 4.7/5

Customer support and service: 3.7/5

Tracing its roots back to 1987, 8×8 has emerged as a leading provider of enterprise-grade cloud communications solutions. Its comprehensive suite spans voice, video conferencing, chat, and an integrated contact center platform — all designed for high reliability and quality, leveraging redundant data centers. Key strengths include unlimited global calling, powerful analytics, and deep integrations with Microsoft Teams, CRMs, and other business apps.

While suitable across company sizes, 8×8’s advanced features, extensive customization abilities, and scalability make it ideal for medium and large enterprises seeking granular control over communication workflows. However, some note a steeper learning curve during initial implementation.

Recent innovations spotlight enhanced analytics like Conversation IQ for deeper interaction insights, alongside tighter embeddings with video conferencing and collaboration tools to unify experiences. 

Also read: VoIP vs. Landline: The Pros & Cons for Business

Key components of cloud phone systems

Cloud phone systems, also known as VoIP (Voice over Internet Protocol) systems, have several key components that enable modern businesses to manage communications efficiently and effectively. At the core, these systems utilize the internet to transmit voice and other multimedia communications, which allows for significant flexibility and scalability compared to traditional telephony.

Firstly, the data center is crucial as it hosts servers and software that handle call routing, signal processing, and data storage. The VoIP service provider typically manages these centers and are responsible for maintaining the uptime, security, and quality of the service.

Endpoints include any devices such as smartphones, desktop computers, IP phones, and tablets that users employ to access the cloud phone service. These devices use apps or specialized software provided by the service to send and receive calls.

Gateways bridge the cloud phone system and traditional phone networks, ensuring seamless calls to and from non-VoIP numbers.

APIs (Application Programming Interfaces) are also integral, enabling integration with other business applications such as CRM systems, email, and productivity tools. This integration helps streamline workflows and improve user efficiency.

Finally, the administrative portal is essential for managing the system. It allows IT administrators or designated users to configure settings, add or remove users, view call logs, and generate reports, all from a centralized interface.

Benefits of using a cloud VoIP

Cloud VoIP systems offer several benefits that make them attractive for businesses of all sizes. Firstly, cost efficiency is a significant advantage. Cloud VoIP reduces the need for physical hardware, costly maintenance, and the extensive wiring required by traditional phone systems, lowering overall telecommunications expenses.

Scalability is another crucial benefit. As businesses grow, cloud VoIP systems can easily scale up to accommodate more users or scale down during quieter periods, all without significant capital expenditure or downtime. This flexibility ensures that companies only pay for what they need, when they need it.

Cloud VoIP prominently features enhanced mobility. Employees can access the phone system from anywhere with an internet connection using various devices such as smartphones, laptops, or tablets. This capability is invaluable for remote teams or professionals who travel frequently, ensuring they stay connected.

Cloud VoIP also improves reliability, as many providers offer redundancy and failover options that traditional phone systems can’t match. This means that if one data center faces an outage, others can take over, minimizing downtime and maintaining business continuity.

Lastly, advanced features such as auto-attendants, call forwarding, video conferencing, and voicemail-to-email integration enhance productivity and customer service. These features, often included without additional charges, allow businesses to present a professional image and improve communication workflows internally and with clients.

Challenges of business cloud phones and how to overcome them

Challenge: Reliability concerns

Internet dependence means that without a stable and high-speed internet connection, businesses might experience dropped calls or poor voice quality. This can significantly impair communications, both internally and with customers.

To ensure reliability, businesses should secure a robust internet service with failover options, such as backup cellular data connections. Investing in Quality of Service (QoS) configurations can prioritize voice traffic over other types of internet usage, minimizing latency and packet loss. Additionally, selecting a cloud phone provider with multiple data centers can help reduce the risk of downtime, as calls can be rerouted to another center if one fails.

Challenge: Security vulnerabilities

Since cloud phone systems transmit voice data over the internet, they are susceptible to cyber threats like interception or unauthorized access, which can compromise sensitive information.

Choosing a cloud VoIP provider that adheres to stringent security protocols is crucial. Ensure that the provider uses strong end-to-end encryption for data transmission and storage. Regular security audits and compliance with standards such as HIPAA for healthcare or GDPR for data protection in Europe can further enhance security measures. Educating employees on secure usage practices, such as recognizing phishing attempts and secure password practices, also fortifies a business’s defense against cyber threats.

Challenge: Integration issues

Integrating a new cloud phone system with existing business applications can be complex, potentially leading to disruptions in workflows and productivity.

To smooth the integration process, businesses should look for cloud phone systems that offer native integration capabilities with their existing software platforms, such as CRM systems, email clients, and ERP systems. If native integrations are limited, choosing a provider that supports API access can allow for custom integrations tailored to the specific needs of the business. Proper planning and testing of these integrations before full deployment can identify and resolve potential issues early in the process.

Challenge: Staff resistance

Adopting new technologies often meets with resistance from employees who are accustomed to traditional methods, which can hinder the transition to a cloud-based system.

Addressing this challenge effectively involves conducting thorough training sessions that are accessible and engaging. Support materials such as user guides, FAQs, and tutorial videos can aid in the learning process. It’s also beneficial to involve staff early in the decision-making process, allowing them to voice concerns and feel invested in the transition, thereby reducing resistance and fostering a smoother adoption of the new technology.

Also read: VoIP vs. Cellular: What’s the Difference? 

Finding the right cloud phone system for your business

Cloud phone systems have emerged as a dynamic and flexible solution, blending connectivity with the scalability and accessibility of cloud technology. 

The appeal of cloud VoIP systems lies in their ability to streamline operations and enhance mobility for businesses of all sizes. By leveraging the power of the internet and cloud computing, these systems offer a centralized and agile communication platform that can be accessed from virtually anywhere, empowering remote teams and employees on the go.

However, the transition to cloud-based telephony is not without its challenges. Concerns over reliability, security vulnerabilities, and the complexities of integrating with existing systems can give businesses pause. Yet, these obstacles can be effectively navigated through robust internet solutions, prioritizing robust security protocols, and ensuring seamless integration with vital business applications.

The successful adoption of cloud phone systems often hinges on fostering an inclusive and informed workplace culture. Addressing employee resistance through comprehensive training and open communication can smooth the path toward fully realizing the benefits of this transformative technology.

With leading providers continuously refining their offerings and addressing evolving business needs, cloud VoIP systems are positioned to empower the modern workforce, connecting teams and customers seamlessly, securely, and with unparalleled flexibility.


A cloud phone system is a digital communication platform that uses the internet to manage and route calls instead of traditional physical phone lines.

Yes, most cloud phone systems can integrate seamlessly with various business applications, including CRM software, email platforms, and productivity tools.

At TechnologyAdvice, we assess a wide range of factors before selecting our top choices for a given category. To make our selections, we rely on our extensive research, product information, vendor websites, competitor research, and first-hand experience. We then consider what makes a solution best for customer-specific needs.

By defining business needs, we can determine the essential features organizations in various sectors require, and select platforms that will cover all bases. Reputable providers known for their ease of use and customer satisfaction are added to our compilation list for further analysis. We then evaluate each solution on the list based on the features they offer, considering the platform’s usability, integration capabilities, customization options, mobile access, and any other relevant functionalities.

Price plans, hidden fees, customer reviews, and customer support are also assessed in the selection process. TechnologyAdvice writers will often take advantage of free trials and demos to get a first-hand user experience of available software. Finally, we curate a comprehensive list based on the previously stated factors, ensuring readers have the necessary tools to make an informed decision.

We rely on an internal algorithm to calculate star ratings, which are based on many factors.

My research focused on your top-of-mind concerns like price, core and advanced features, and user experience. Below is a breakdown of the categories I used to grade each platform. Each category also includes my expert score, which contributes to its overall score.

As the market changes, we reevaluate our choices so you always receive the best insight for your purchasing decision.

User reviews:

User reviews from third-party software platforms like Capterra and G2 accounted for a small portion of the software’s overall score. I focused on software that received at least 3.5 out of 5 stars on these sites. Because users have real-world experience with each platform, they played a significant role in narrowing down my list of top products to compare.


Software with transparent pricing, discounts, free trials, and free plans received the highest scores. I also considered each platform’s “value for money,” which determines whether the number of features in each price tier or module is competitive with other vendors in the space.

Platform and interface:

How easy is the platform to use? Will it be able to grow with me? What is the customer service like? And will employees’ data be safe? This category covers the intrinsic features of most software platforms and vendors, including how well they will integrate with your current tech stack.

Core VoIP Features:

Crucial capabilities include call quality, reliability, number portability, international calling options, voicemail to email, and compatibility with CRM systems. These elements are essential for effective communication and operational efficiency.

Advanced Features:

We evaluate the quality and capacity of video conferencing, virtual fax capabilities, automated attendants, advanced call management, and IVR customization. These advanced tools enhance the overall functionality and user experience of the platform.

Integration and Compatibility:

In this category, we evaluate how seamlessly a VoIP system can mesh with your existing technological ecosystem. This includes API availability for custom integrations, pre-built integrations with common business tools, ease of data import/export, and compatibility with different operating systems and devices.

User experience and usability:

We assess the interface design, learning curve, customizability, and accessibility. These factors determine how user-friendly the platform is and how quickly new users can adapt to it.

Security and compliance:

We evaluate encryption methods, compliance with standards, data privacy measures, and network security. These elements ensure that your communication is secure and meets regulatory requirements.

Customer support and service:

We assess the availability of customer support, the channels through which support is offered, response time, quality of support, and self-help resources. These factors are crucial for ensuring that you have the necessary assistance when issues arise.

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