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Heroic Insider – May 2020

Having a customer support frontline defense — comprising channels like documentation, knowledge bases, forums, etc. — doesn’t just deflect tickets away from your support team all the time… but also saves you from support crisis in the more difficult times like these.…
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The easy path towards a new website

Even if programming is still needed, it is not anymore the main hurdle when creating a new website. Nowadays we have many-many other platforms and content management systems, which give us the opportunity to polish the website creation process and also focus more on delivering a better overall user experience.…
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GNOME is not the default for Fedora Workstation

We recently had a Fedora AMA where one of the questions asked is why GNOME is the default desktop for Fedora Workstation. In the AMA we answered why GNOME had been chosen for Fedora Workstation, but we didn’t challenge the underlying assumption built into the way the question was asked, and the answer to that assumption is that it isn’t the default.…
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How ‘Karen’ Became a Coronavirus Villain

In the ongoing, tense conversation over how long America has to remain locked down during the coronavirus pandemic, one of the more absurd moments came two weeks ago: Carolyn Goodman, the mayor of Las Vegas, called for the immediate reopening of her city’s casinos, offering her constituents up as a “control group” to test whether stay-at-home measures are actually effective.…
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