Category: WordPress

Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act as a key piece of marketing collateral for potential customers.…

Visitors receive the “Error 404” page when they try to access content that doesn’t exist on your site. This can be caused by a myriad of things including mistyping the address.…

When it comes to dealing with instances of returns and refunds, many companies find themselves ill-prepared.  This lack of preparation takes the form of clumsy support interactions when customers reach out with such requests.…

Creating your own knowledge base on your WordPress powered site is easy with the The Heroic Knowledge Base plugin. In the last article Heroic Knowledge Base – Using the templating system, I covered how to integrate the plugin seamlessly with the newly released TwentySixteen theme and also showed some theme development techniques using the plugin’s templating system to give you even greater control.…

Taking on new web development projects is exciting. But if you’ve been around the block a few times, you know the sense of dread that accompanies working with a new client.…

If you spend a lot of time answering the same support questions over and over again, then we at HeroThemes have the answer…. Note: This article assumes you know how to install WordPress, plugins and you have some theme development knowledge including Parent / Child themes, HTML, CSS and a basic understanding of PHP.…