Category: WordPress
4 Key Tips for Implementing an Internal Knowledge Base
Many businesses implement a knowledge base for their customers or clients – it can be a huge boon to customer service. What a lot of companies don’t realize is that a knowledge base can come in just as handy for improving their internal operations. As companies grow and evolve, they often find themselves with a…
How Analytics Can Make Your Knowledge Base More Efficient
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not quite. Hitting publish on your final help article is not the end of your journey. As we’ve touched on before, your knowledge base is the product of…
A New WordPress App Update, Designed for the iPad
Over the past few months we’ve been working to dramatically improve users’ experience on iPad — and we’re proud to share those with you now, in our WordPress app for iOS, available in the iTunes Store. The apps were originally designed with only iPhones in mind, so we wanted to make better use of the…
Unlimited Premium Themes Now Included in the Premium Plan
Finding just the right look for your site can be a fun task. If you’re on the Premium plan, it’s about to get a lot more fun: the Premium plan now includes unlimited access to all our premium themes. With over 200 premium themes on WordPress.com — and new themes added regularly — that’s more than…
Field Notes: CMS Africa Summit
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day. Periodically, they report back on the exciting things they do in the community. This year’s CMS Africa Summit was my third attendance at this amazing conference. My colleagues Marjorie, Sarah, Hannah, and Luminus joined me for the event and…
[Case Study] How When I Work supports a growing customer base with limited resources
In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who manages the company’s Help Center) about the company as a whole, their support requirements, and the various ways KnowAll fulfills those needs. Ultimately, there are a number of…
New in Reader: Combined Cards
If you’ve ever followed a frequently updating site in Reader, you may have noticed a problem. When one of your followed sites goes on a posting streak, it can easily overwhelm your stream, causing you to miss posts from less frequent sites. Today we launched a new feature to alleviate this problem: Combined Cards. Now, when a site…
Save Your Favorite Images and Media on WordPress.com, Anytime
We’ve added a new media section to your WordPress.com dashboard, allowing you to bulk upload, edit, and tweak your media files. Let’s look at the changes: Upload Media in Bulk Add new items in bulk by going to Media ? Add New to activate the file picker. You can also drag and drop items right…
How to Make Your Knowledge Base Articles Hungry for Conversions
You might already know how much money a quality knowledge base will save you in terms of reduced support costs. But do you know that you can actually use all those knowledge base articles to generate revenue, too? I’m here to tell you that you can…if you spend a little time optimizing your knowledge base…
A Few Tiny Steps Towards an Improved Writing Space at WordPress.com
Today we’re proud to unveil some design changes to the WordPress.com editor. It has the same great features you’ve come to expect, but with a cleaner, more refined experience — and a few new improvements, like a distraction-free writing mode. Welcome to our new distraction-free writing experience. We hope you enjoy it. To give you…
Introducing WordPress.com for Google Docs: A New Way Forward for Collaborative Editing
We are happy to announce WordPress.com for Google Docs, a new add-on that lets you write, edit, and collaborate in Google Docs, then save it as a blog post on any WordPress.com or Jetpack-connected WordPress site. Your images and most formatting will carry over too. No more copy-and-paste headaches! To get started, just go to…
Your Stats Page, Updated
Sometimes it’s the little things that count — especially when it comes to your stats. We’ve recently gathered some of your feedback and used it to work through a few renovations. Let’s take a quick tour! Today First: Many of you wanted to make today’s stats a priority, with easy access to yesterday’s stats as well. So now…
How to SEO Optimize Your Knowledge Base (And Why You Need To)
You probably spend a great deal of time and effort on SEO optimizing your main website. SEO wouldn’t be a multi-billion dollar industry if it didn’t help people reach new customers. But do you put the same amount of thought into SEO optimization for your knowledge base? I mean, if you’re doing your knowledge base…
New Theme: Lodestar
This Theme Thursday, I’m happy to share Lodestar, our new free theme! Lodestar Designed by Mel Choyce, Lodestar is perfect for your small business or organization’s website. Read moreHow To Create a Multilingual Online Store with WordPressThe theme allows you to create a one-page website, showcasing all your company’s information in one spot, interspersed with full-sized featured images. Or…
Import Your Medium Posts to WordPress.com
With the recent news about Medium’s change in business model we’ve been receiving a number of requests from users on how to import their content to a WordPress.com site. We’re excited today to share our new import tool for moving from Medium to WordPress.com. Medium Import Instructions First, visit the Medium settings page, scroll down to…
The Ultimate Knowledge Base Article Template (Infographic)
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how… You spend an enormous amount of time and energy trying to acquire new customers. But do you put the same effort into retaining the customers…
Share It Again: New Social Media Features for Premium and Business Users
Sharing your posts on social media is a great way to ensure your site or blog gets traffic. Our Publicize feature makes it easy to automatically share your new posts on Facebook, Twitter, and other social media networks. But what about your previously published posts? For posts that are always relevant or valuable to new…
New Themes: TextBook and Dara
Hello there! Today I’m announcing the latest additions to our collection of free themes: TextBook and Dara. TextBook Designed by Allan Cole, TextBook is aimed at helping schools, colleges, and other non-profit organizations to distribute and archive information in an easy way. It includes a Featured Content area that you can use to highlight key posts or pages. It…
How to Ask for Customer Testimonials in a Non-Cheesy Way
Turning customer support into a profit centre rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be found once you fully embrace this mind shift – particularly when it comes to gathering customer testimonials. Despite their effectiveness, a shocking amount of businesses either don’t…
Can Onboarding Be Used to Slash Your Support Queues?
Though the initial rush to market for most firms is all about getting products and services out the door, long-term success ends up being all about nailing down every aspect of actual user experience. It’s not enough simply to ship, you also need to take care of business past the sale. The right type of onboarding…