community-management Archives

What is Twitter Spaces? – Bring your Twitter conversations to life with audio

While images once dominated the social media landscape (and they still do), audio has gained momentum in the last couple of years. The social audio app Clubhouse created a lot of buzz when it launched in 2020 on an invite-only basis.…

10 Community management tools to engage with your audience

Web Monkey2 years ago016 mins

Social media marketing involves much more than just posting on social media. It includes content planning, measuring analytics, copywriting and design, and more. Community management is just one piece of the puzzle.…

Successful events start with social

Web Monkey2 years ago011 mins

What do events teams and social teams have in common? Both are called upon to “work their magic.” But for both teams, that perceived magic is action rooted in strategy, data and user experience.…

3 ways to manage Instagram DMs and avoid inbox overload

Web Monkey2 years ago014 mins

Instagram DMs can be a powerful channel for customer service and cultivating relationships with your audience. However, overwhelming message volumes, inefficient workflows and a lack of structure can prevent social media teams from making the most of this engagement—and even hamper response times.…

How to use Instagram DMs for business [free templates included]

Web Monkey2 years ago020 mins

Business is booming on Instagram. Each month, more than one billion people around the world use Instagram for entertainment, inspiration, shopping and more. And brands are right there with them.…