2024 Black Friday Prep: Optimizing Your Store
It is that time of year again! The holiday season is right around the corner. Everyone…
Social CRM: How (and why) to manage customer relationships on social
Social media provides businesses with direct, real-time access to their customers. Each interaction tells a story…
How to use AI to deliver better customer service
Customer service teams are constantly under pressure. While customers expect them to respond immediately and know…
Omnichannel customer experience: exploring seamless customer journeys
Enhanced customer satisfaction, high customer engagement, and increased revenue are good reasons to develop an omnichannel…
How to develop a winning customer experience strategy
Customer experience (CX) is all about how your customers perceive their interactions with your brand. A…
Top 5 social media customer service tools for your brand
We all dread dealing with customer service. From long hold times to unanswered emails, it can…
The state of social media 2023: Business leaders weigh in on what’s next
It’s been two years since we last partnered with The Harris Poll to understand how leaders…
How 3 top brands provide social media customer service and support
Social media customer service has become a consumer staple. There’s no going back on it now….
How to master social media for retail and win more customers
In the world of retail, brands fall into one of two camps: those that embrace social…
More than a buzzword: Lead with social to see customer experience differently
In the last few years, “customer experience” (or CX) has become a buzzword that every business…
How to use chatbots to enhance the customer experience
For a long time, brands have struggled to deliver incredible customer service over the phone, wading…
3 ways to manage Instagram DMs and avoid inbox overload
Instagram DMs can be a powerful channel for customer service and cultivating relationships with your audience….
20 Must-have digital marketing tools you help you grow
Companies today depend on digital marketing tools to survive. Sounds dramatic, right? But consider that a…
How to use Instagram DMs for business [free templates included]
Business is booming on Instagram. Each month, more than one billion people around the world use…
To build unbreakable relationships with your customers, see social messaging differently
For most businesses and customers, social media is becoming their primary communication channel and a catalyst…
Your guide to social media comments: How to post and respond
Social media is all about engagement and interacting with your audience. This means that when your…
7 Tips for providing effective Twitter customer service
While the age of social media means brands have access to instant, one-on-one conversations with their…
How top brands handle social media customer service and support
Consumers today are spoiled for choice when it comes to service channels. And it’s no surprise…
Escalation management: how to keep social customers happy
The boom of social media as a customer care channel is unprecedented. Timely and transparent, social…
9 tips to build customer relationships with social media in 2021
Marketing your company and generating new customers is only one piece of the overarching business puzzle….
3 ways Tagging empowers brands to scale their customer responsiveness
There’s something very unappealing about picking up the phone to call a customer service number. If…