9 Email Templates Every Web Developer Should Keep Handy
Let’s face it, writing emails is not fun. It’s time-consuming, requires rewrites, and proofreading. As a…
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A Faster Mobile Web: WordPress.com Updates for Accelerated Mobile Pages
Earlier this year we were proud to announce that WordPress.com users’s sites would automatically support Accelerated…
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Registering to Vote in the 2016 US Election Just Got Easier
It’s time! As a company whose mission is to democratize publishing, we believe strongly in helping…
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How to integrate a WordPress Knowledge Base with a Ticketing system
In this post we’ll go through how to integrate your knowledge base or FAQ on a…
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Attract More Visitors to Your Business Site with our Advanced SEO Tools
Today we are adding a new feature to our WordPress.com Business Plan that will make it easier…
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Community Recap: Automattic’s Worldwide WordPress 5K
From September 19 to September 26, we invited members of the WordPress community to join us…
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The Best of WordPress: September 2016
Hi everyone, it’s been a busy few weeks in the world of WordPress, WordPress.com, and Automattic,…
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Join Automattic’s Worldwide WP 5k 2016
The Worldwide WordPress 5k (#WWWP5k) is back and better than ever! Any time between Monday, September 19th to…
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Field Notes: Junior Innovation Camp
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
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Change Your WordPress Database Prefix to Improve Your Security
WordPress database tables all begin with the wp_ prefix by default. Security gurus often recommend changing…
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Introducing: Data for Breakfast!
The Data Team at Automattic is pleased to announce a new blog for everyone who…
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8 Killer Knowledge Base Articles (and What You Can Learn from Them)
There are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From…
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Your Complete Guide to Analytics Options in KnowAll
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in…
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How to Prompt Users to Read Support Content (Before Reaching Out to You)
What is the ROI of your support content? To answer, try filling out this sentence: “My…
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Three Ways to Showcase Instagram Photos on Your Website
Your Instagram account is a great way to share your life, products, and services online. With…
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Browser Notifications on WordPress.com
Today we’re launching a feature that will show instant notifications for new comments and likes —…
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22 Experts Reveal: The Most Important Factors for Scaling Quality Support
What are the secrets of scaling awesome support? We ask the experts presiding over support for…
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5 Examples of Effective FAQs to Inspire You
Desk.com, states: 72% of people think that self-service is a fast and easy way to resolve…
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Engineering Happiness en Español
As part of our effort to build a localized Spanish-speaking support team, the Happiness Hiring team at Automattic…
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New Theme: Karuna
It’s Theme Thursday, and I’m excited to present a new free theme called Karuna! Karuna Karuna, designed…
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Customize Your Site’s Footer Credit
Every WordPress.com site displays a footer credit — a line of text at the bottom of the…
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How to Structure and Organize FAQs
Two things work together to create a stellar FAQ experience: Addressing the “real” user questions Making…
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5 Best Customer Service Books That Should Be on Your Shelves
Though the number of excellent online customer support resources has never been greater, there’s still a…
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5 Simple Ways to Write the Perfect Answers to Your FAQs
Did you know that 41% millennials turn to a site’s FAQs before contacting support? Yes, almost…
