Change Your WordPress Database Prefix to Improve Your Security
WordPress database tables all begin with the wp_ prefix by default. Security gurus often recommend changing…
Introducing: Data for Breakfast!
The Data Team at Automattic is pleased to announce a new blog for everyone who…
8 Killer Knowledge Base Articles (and What You Can Learn from Them)
There are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From…
Your Complete Guide to Analytics Options in KnowAll
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in…
How to Prompt Users to Read Support Content (Before Reaching Out to You)
What is the ROI of your support content? To answer, try filling out this sentence: “My…
Three Ways to Showcase Instagram Photos on Your Website
Your Instagram account is a great way to share your life, products, and services online. With…
Browser Notifications on WordPress.com
Today we’re launching a feature that will show instant notifications for new comments and likes —…
22 Experts Reveal: The Most Important Factors for Scaling Quality Support
What are the secrets of scaling awesome support? We ask the experts presiding over support for…
5 Examples of Effective FAQs to Inspire You
Desk.com, states: 72% of people think that self-service is a fast and easy way to resolve…
Engineering Happiness en Español
As part of our effort to build a localized Spanish-speaking support team, the Happiness Hiring team at Automattic…
New Theme: Karuna
It’s Theme Thursday, and I’m excited to present a new free theme called Karuna! Karuna Karuna, designed…
Customize Your Site’s Footer Credit
Every WordPress.com site displays a footer credit — a line of text at the bottom of the…
How to Structure and Organize FAQs
Two things work together to create a stellar FAQ experience: Addressing the “real” user questions Making…
5 Best Customer Service Books That Should Be on Your Shelves
Though the number of excellent online customer support resources has never been greater, there’s still a…
5 Simple Ways to Write the Perfect Answers to Your FAQs
Did you know that 41% millennials turn to a site’s FAQs before contacting support? Yes, almost…
Field Notes: Grow Leadership Academy 2016
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
Make the Most of Our New SEO Settings Panel
WordPress.com has always taken care of your site’s search engine optimization (SEO) behind the scenes. Whether…
Field Notes: SupConf 2016
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
Measuring Customer Satisfaction – A Beginner’s Guide
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but…
Field Notes: An Event Apart Boston 2016
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
New Theme: Rebalance
It’s Theme Thursday again, and we have a brand-new free theme called Rebalance to share with you!…