Browser Notifications on WordPress.com
Today we’re launching a feature that will show instant notifications for new comments and likes —…
Today we’re launching a feature that will show instant notifications for new comments and likes —…
What are the secrets of scaling awesome support? We ask the experts presiding over support for…
Desk.com, states: 72% of people think that self-service is a fast and easy way to resolve…
As part of our effort to build a localized Spanish-speaking support team, the Happiness Hiring team at Automattic…
It’s Theme Thursday, and I’m excited to present a new free theme called Karuna! Karuna Karuna, designed…
Every WordPress.com site displays a footer credit — a line of text at the bottom of the…
Two things work together to create a stellar FAQ experience: Addressing the “real” user questions Making…
Though the number of excellent online customer support resources has never been greater, there’s still a…
Did you know that 41% millennials turn to a site’s FAQs before contacting support? Yes, almost…
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
WordPress.com has always taken care of your site’s search engine optimization (SEO) behind the scenes. Whether…
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but…
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
It’s Theme Thursday again, and we have a brand-new free theme called Rebalance to share with you!…
Customer service is at the forefront of your company. By providing a medium for your customers…
For more than a decade, the word “blog” has been synonymous with “your home on the…
Every day, people from across the globe start their own websites on WordPress.com to share everything…
Some of the best blogging advice we hear is from you. On Discover, we publish interviews and profiles…
I’m happy to introduce two new themes in our collection: Affinity and Shoreditch. Affinity Affinity, designed by…
Karen Arnold, Deborah Beckett, Erica Varlese, and Pam Kocke work on the Happiness Hiring team at…