The applications that make up Microsoft Dynamics 365 do a lot, and have also changed a lot over the years (formerly Dynamics CRM, Customer Engagement, Dynamics ERP, and more). It can sometimes be hard to understand what they’re all used for and how they work together.
In this video, I explain the suite of applications using an example company. No marketing-speak included!
00:00 – Video intro
00:20 – The big picture of Dynamics 365
00:42 – The example scenario
01:09 – The Sales app
01:46 – The Marketing app
02:15 – The Service apps (Customer Service and Field Service)
03:00 – The Finance app
03:27 – The Operations app
03:44 – The Commerce app
04:11 – The Commerce app
04:30 – Summary
For a walk-through of how to create a trial for the Dynamics 365 CRM applications (Sales, Service and Marketing), check out this video: https://youtu.be/foSw49aYPxA
