How to Manage WooCommerce Orders and Customers

Watch this video to see a visual demonstration on how to edit an order in WooCommerce.

At some point, you may need to make changes to a WooCommerce
order. For example, you may need to change the shipping address of a
customer’s order.

As an administrator, you have the ability to make edits to a
WooCommerce order. You can also add or delete orders. The WooCommerce
options are extensive, so this article focuses on listing all of the
options that you have to modify an existing order.

Here is a list of all the changes that you can make to an order in
WooCommerce:

• Edit the billing or shipping information
• Edit the person associated with the order
• Change the date/time associated with the order
• Change the status of the order
• Email invoice details to the customer
• Resend a new order notification
• Regenerate download permissions for a downloadable product
• Print a shipping label
• Add private notes or notes to the customer on the order
• Add custom fields for an order
• Apply a coupon to an order
• Refund the payment for an order
• Add an item to an order

Follow the steps below in order to get to the WooCommerce Order
interface where you can see and edit an order.

1. Log in to your dashboard
2. Hover over WooCommerce
3. Click on Orders
4. At this point, you will see a list of orders (if you have any). Under the column labeled Order, click on the order that you wish to edit. This will bring you to the details for that order
5. After you have completed making your changes, click on update in the top right corner of the Order details page

You can use the order preview to verify that the customer and shipping
information for the order is correct. Follow the steps below to learn
how to use this feature within the WooCommerce interface.

The Preview option is used to quickly view a WooCommerce Order, but it can also be used to change the status of the order. When an order payment is immediately completed, then it will be automatically set to processing. At this point, if the WooCommerce Shipping options are properly set, then the order will be ready to be processed for delivery.

1. Log in to your WordPress dashboard
2. Click on WooCommerce
3. Click on Orders
4. Scroll through your orders and find the one that you want to preview

When you look at the line for the order look for the Date column. Next to the date, you will see an icon resembling an eye. Click on the eye. You will see the preview of the order appear in a summary format.

WooCommerce is designed to accept orders for your products in a very
simple, straightforward way. However, there may be an occasion in
which you will need to manually add an order on behalf of a customer.
Follow along with the steps below to add the order.

1. Log into your dashboard
2. Under WooCommerce, click Orders
3. On the Orders page, click Add Order
4. Fill in the General, Billing, and/or Shipping Details
5. Add products via the Add item(s) button
6. Click calculate total to see the final price
7. Click Save Order when ready

In the general details section, you can control some of the basic
information about the order. You can change the date of the order, the
status, as well as the customer who is purchasing this item.

The billing and shipping information can be inherited automatically
from the customer’s, edited if necessary, or added manually. Remember,
your customers can also edit their accounts from there.

You now know how to manually add orders in WooCommerce. After the
completion of an order (or, with hope, many orders), you will want to
circle back around to gather data. Learn how to view order and
customer reports below.

Order reports can help you track sales for trends, or to check if a
promotion was successful. This can be a critical tool when building
and tracking marketing or sales campaigns.

1. Log into your dashboard
2. Click WooCommerce then Reports in the navigation menu.
3. You will then be on the order report page and can choose if you want to view sales by date, product, and category. You also have the option to view coupons by date and Customer downloads.
4. Select the time period you want to view the report for. Choose from year, last month, this month, last 7 days, or a custom timeframe. If you enter a custom time-frame you must click the Go button. You will then see the results of your order report.
5. You can click the Export CSV link to download the report.

With customer reports you can view a list of all customers and view
the ratio of registered customers to guests. This can help you manage
demand and gain insight into your target audience.

1. Log into your dashboard
2. Click WooCommerce > Reports in the navigation menu.
3. Click the Customers tab to access the reports.
4. You will then be on the Customers report page and can choose if you want to view a “Customers vs. guests” or “Customer list” report.
5. Select the time period you want to view the report for. Choose from year, last month, this month, last 7 days, or a custom timeframe. If you enter a custom time-frame you must click the Go button.

You will then see the results of your customer report. You can also
click the Export CSV button to download your report.

To further develop your WooCommerce skills, check out these other
resources from the Support Center:

• Full guide on how to create a new WooCommerce store in 2020
• How to set up payment gateways and shipping