Small Business CEO have published my guest post – “Kickstart Your Online Community With Your Offline Customers”. The post was written with small businesses in mind that already have a customer base and offline touchpoints such as a physical business location, call center etc. This offline base can provide an excellent foundation to start building online community, but it takes some planning and training of staff to integrate the steps needed to bring those customers online, into your everyday business processes. Read the full article
The terms pingbacks and trackbacks are used almost interchangeably, and are pretty much the same thing on the surface. They actually utilize different technologies and originated for different purposes, but these days they are becoming more intertwined. I’m just going…