How to SEO Optimize Your Knowledge Base (And Why You Need To)
You probably spend a great deal of time and effort on SEO optimizing your main website….
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New Theme: Lodestar
This Theme Thursday, I’m happy to share Lodestar, our new free theme! Lodestar Designed by Mel Choyce,…
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Import Your Medium Posts to WordPress.com
With the recent news about Medium’s change in business model we’ve been receiving a number of…
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The Ultimate Knowledge Base Article Template (Infographic)
In this guide to the ultimate knowledge base article template I’ll show you how to create…
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Share It Again: New Social Media Features for Premium and Business Users
Sharing your posts on social media is a great way to ensure your site or blog…
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New Themes: TextBook and Dara
Hello there! Today I’m announcing the latest additions to our collection of free themes: TextBook and Dara….
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How to Ask for Customer Testimonials in a Non-Cheesy Way
Turning customer support into a profit centre rather than a money pit is a recurring theme…
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Can Onboarding Be Used to Slash Your Support Queues?
Though the initial rush to market for most firms is all about getting products and services…
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New WordPress.com for Lightroom Makes Publishing Your Photos Easy
We know a lot of WordPress.com users loving sharing their photos, and we know a lot…
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4 Reasons You Should Start Conducting In-Depth Customer Interviews Today
As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally…
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How Much Video Should Really Be in Your Knowledge Base?
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge…
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Introducing VR and 360° Content for All WordPress.com Sites
Virtual Reality is coming to WordPress.com! As of today, you can create and publish your own…
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A Refreshed Reader for 2017
Reader is WordPress.com’s town square, where you can follow your favorite sites and read them in a distraction-free…
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New Theme: Ixion
Howdy all! Today I’m happy to present a new free theme in our collection: Ixion Designed…
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Your Site, Now in Other Languages: Introducing the Google Translate Widget
Internationalization is very important to us, and we’re striving to make sites across WordPress.com accessible to…
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Tips from a Web Designer: On Widgets, Themes, and Essential Tools
Web and marketing designer Matt Sweeny builds websites on WordPress.com for a range of clients, including…
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The 4 Types of Nightmare Customers Your Support Staff Needs to Know About
Anyone who’s spent a significant amount of time working in customer support knows that certain personality…
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Field Notes: Grace Hopper Celebration of Women in Computing
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
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Can Slack replace email as a Support Channel?
In the few short years since its arrival on the scene, Slack has grown from being…
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Express Yourself with New WordPress Stickers for iOS and iMessage
The newest version of iOS for iPhone and iPad includes the ability to send stickers to your…
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9 Email Templates Every Web Developer Should Keep Handy
Let’s face it, writing emails is not fun. It’s time-consuming, requires rewrites, and proofreading. As a…
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A Faster Mobile Web: WordPress.com Updates for Accelerated Mobile Pages
Earlier this year we were proud to announce that WordPress.com users’s sites would automatically support Accelerated…
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Registering to Vote in the 2016 US Election Just Got Easier
It’s time! As a company whose mission is to democratize publishing, we believe strongly in helping…
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How to integrate a WordPress Knowledge Base with a Ticketing system
In this post we’ll go through how to integrate your knowledge base or FAQ on a…
