How Much Video Should Really Be in Your Knowledge Base?
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge…
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Introducing VR and 360° Content for All WordPress.com Sites
Virtual Reality is coming to WordPress.com! As of today, you can create and publish your own…
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A Refreshed Reader for 2017
Reader is WordPress.com’s town square, where you can follow your favorite sites and read them in a distraction-free…
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New Theme: Ixion
Howdy all! Today I’m happy to present a new free theme in our collection: Ixion Designed…
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Your Site, Now in Other Languages: Introducing the Google Translate Widget
Internationalization is very important to us, and we’re striving to make sites across WordPress.com accessible to…
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Tips from a Web Designer: On Widgets, Themes, and Essential Tools
Web and marketing designer Matt Sweeny builds websites on WordPress.com for a range of clients, including…
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The 4 Types of Nightmare Customers Your Support Staff Needs to Know About
Anyone who’s spent a significant amount of time working in customer support knows that certain personality…
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Field Notes: Grace Hopper Celebration of Women in Computing
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
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Can Slack replace email as a Support Channel?
In the few short years since its arrival on the scene, Slack has grown from being…
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Express Yourself with New WordPress Stickers for iOS and iMessage
The newest version of iOS for iPhone and iPad includes the ability to send stickers to your…
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9 Email Templates Every Web Developer Should Keep Handy
Let’s face it, writing emails is not fun. It’s time-consuming, requires rewrites, and proofreading. As a…
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A Faster Mobile Web: WordPress.com Updates for Accelerated Mobile Pages
Earlier this year we were proud to announce that WordPress.com users’s sites would automatically support Accelerated…
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Registering to Vote in the 2016 US Election Just Got Easier
It’s time! As a company whose mission is to democratize publishing, we believe strongly in helping…
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How to integrate a WordPress Knowledge Base with a Ticketing system
In this post we’ll go through how to integrate your knowledge base or FAQ on a…
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Attract More Visitors to Your Business Site with our Advanced SEO Tools
Today we are adding a new feature to our WordPress.com Business Plan that will make it easier…
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Community Recap: Automattic’s Worldwide WordPress 5K
From September 19 to September 26, we invited members of the WordPress community to join us…
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The Best of WordPress: September 2016
Hi everyone, it’s been a busy few weeks in the world of WordPress, WordPress.com, and Automattic,…
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Join Automattic’s Worldwide WP 5k 2016
The Worldwide WordPress 5k (#WWWP5k) is back and better than ever! Any time between Monday, September 19th to…
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Field Notes: Junior Innovation Camp
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
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Change Your WordPress Database Prefix to Improve Your Security
WordPress database tables all begin with the wp_ prefix by default. Security gurus often recommend changing…
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Introducing: Data for Breakfast!
The Data Team at Automattic is pleased to announce a new blog for everyone who…
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8 Killer Knowledge Base Articles (and What You Can Learn from Them)
There are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From…
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Your Complete Guide to Analytics Options in KnowAll
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in…
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How to Prompt Users to Read Support Content (Before Reaching Out to You)
What is the ROI of your support content? To answer, try filling out this sentence: “My…
