Introducing WordPress.com for Google Docs: A New Way Forward for Collaborative Editing
We are happy to announce WordPress.com for Google Docs, a new add-on that lets you write,…
Your Stats Page, Updated
Sometimes it’s the little things that count — especially when it comes to your stats. We’ve recently gathered…
How to SEO Optimize Your Knowledge Base (And Why You Need To)
You probably spend a great deal of time and effort on SEO optimizing your main website….
New Theme: Lodestar
This Theme Thursday, I’m happy to share Lodestar, our new free theme! Lodestar Designed by Mel Choyce,…
Import Your Medium Posts to WordPress.com
With the recent news about Medium’s change in business model we’ve been receiving a number of…
The Ultimate Knowledge Base Article Template (Infographic)
In this guide to the ultimate knowledge base article template I’ll show you how to create…
Share It Again: New Social Media Features for Premium and Business Users
Sharing your posts on social media is a great way to ensure your site or blog…
New Themes: TextBook and Dara
Hello there! Today I’m announcing the latest additions to our collection of free themes: TextBook and Dara….
How to Ask for Customer Testimonials in a Non-Cheesy Way
Turning customer support into a profit centre rather than a money pit is a recurring theme…
Can Onboarding Be Used to Slash Your Support Queues?
Though the initial rush to market for most firms is all about getting products and services…
New WordPress.com for Lightroom Makes Publishing Your Photos Easy
We know a lot of WordPress.com users loving sharing their photos, and we know a lot…
4 Reasons You Should Start Conducting In-Depth Customer Interviews Today
As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally…
How Much Video Should Really Be in Your Knowledge Base?
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge…
Introducing VR and 360° Content for All WordPress.com Sites
Virtual Reality is coming to WordPress.com! As of today, you can create and publish your own…
A Refreshed Reader for 2017
Reader is WordPress.com’s town square, where you can follow your favorite sites and read them in a distraction-free…
New Theme: Ixion
Howdy all! Today I’m happy to present a new free theme in our collection: Ixion Designed…
Your Site, Now in Other Languages: Introducing the Google Translate Widget
Internationalization is very important to us, and we’re striving to make sites across WordPress.com accessible to…
Register Now for WordCamp US
The second annual WordCamp US, the biggest WordCamp in North America, is next month! Join us in…
Tips from a Web Designer: On Widgets, Themes, and Essential Tools
Web and marketing designer Matt Sweeny builds websites on WordPress.com for a range of clients, including…
The 4 Types of Nightmare Customers Your Support Staff Needs to Know About
Anyone who’s spent a significant amount of time working in customer support knows that certain personality…
Field Notes: Grace Hopper Celebration of Women in Computing
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….