Omnichannel customer experience: exploring seamless customer journeys
Enhanced customer satisfaction, high customer engagement, and increased revenue are good reasons to develop an omnichannel…
How to use voice of customer data to grow your brand
Voice of customer (VoC) data is a collection of your customers’ feedback based on their experience…
How to find the best review management software for your business
Whether they’re singing your praises or giving constructive feedback, paying attention to customer opinions is important…
More than a buzzword: Lead with social to see customer experience differently
In the last few years, “customer experience” (or CX) has become a buzzword that every business…
How to use chatbots to enhance the customer experience
For a long time, brands have struggled to deliver incredible customer service over the phone, wading…
9 effective customer retention strategies that work in 2021
We’ve heard it time and time again: “It costs way more to acquire new customers than…
9 tips to build customer relationships with social media in 2021
Marketing your company and generating new customers is only one piece of the overarching business puzzle….
3 ways Tagging empowers brands to scale their customer responsiveness
There’s something very unappealing about picking up the phone to call a customer service number. If…