How to Audit Your Knowledge Base to Keep it Running Smoothly
If you’re like most business people, you’re probably constantly improving your product or service, right? I…
4 Steps to Create Your Knowledge Base Content Plan
If you’ve landed on this post, you’re probably convinced of the fact that you need a…
New Theme: AltoFocus
Today we’re happy to announce the latest addition to our collection of free themes: AltoFocus! AltoFocus is…
The Best of WordPress.com in May
Hi everyone! Check out some of the new updates, designs, and insights that helped make May…
Launching: All New Media Picker for Android
There’s this… thing… in the Android WordPress app that we refer to as the “seven-item menu.”…
5 Quality Knowledge Base Examples To Inspire Your Help Center
You need a great knowledge base to help your customers utilize your product and cut down…
How to Create the Perfect Contact Us Page
No matter how great your knowledge base is, the cold hard truth is this: Your customers…
Inclusive Illustrations, By Design
I like to think that designers solve problems, while artists ask questions. And when the two…
Get Organized! How to Create a Knowledge Base Style Guide
Writing a knowledge base is hard enough already. So I apologize for what I’m about to…
The Best of WordPress.com in April
You’re off to a strong creative start in 2017! Here are a few recent updates and…
How to Keep Client Feedback in Check (and Protect Your WordPress Business)
Your clients are going to want a say in the work you do. You are creating…
Independent Publisher 2 Is Here
The popular Independent Publisher design is a WordPress theme that has long been beloved for its…
Should You Keep Your Domains and WordPress Hosting Separate or Together?
There are several popular providers that offer both domains and hosting for WordPress. Since the beginning…
New Theme: Twenty Seventeen
We’re excited to announce that this year’s WordPress default theme, Twenty Seventeen, is now available on WordPress.com. Designed…
Using GIFs in your knowledge base (and how to create them)
I’m going to let you in on a little secret: GIFs are good for more than…
4 Key Tips for Implementing an Internal Knowledge Base
Many businesses implement a knowledge base for their customers or clients – it can be a…
How Analytics Can Make Your Knowledge Base More Efficient
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote…
A New WordPress App Update, Designed for the iPad
Over the past few months we’ve been working to dramatically improve users’ experience on iPad —…
Unlimited Premium Themes Now Included in the Premium Plan
Finding just the right look for your site can be a fun task. If you’re on…
Field Notes: CMS Africa Summit
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
[Case Study] How When I Work supports a growing customer base with limited resources
In this first case study, we find out more about When I Work’s experience with the KnowAll…