Can Slack replace email as a Support Channel?
In the few short years since its arrival on the scene, Slack has grown from being…
Express Yourself with New WordPress Stickers for iOS and iMessage
The newest version of iOS for iPhone and iPad includes the ability to send stickers to your…
9 Email Templates Every Web Developer Should Keep Handy
Let’s face it, writing emails is not fun. It’s time-consuming, requires rewrites, and proofreading. As a…
A Faster Mobile Web: WordPress.com Updates for Accelerated Mobile Pages
Earlier this year we were proud to announce that WordPress.com users’s sites would automatically support Accelerated…
Registering to Vote in the 2016 US Election Just Got Easier
It’s time! As a company whose mission is to democratize publishing, we believe strongly in helping…
How to integrate a WordPress Knowledge Base with a Ticketing system
In this post we’ll go through how to integrate your knowledge base or FAQ on a…
Attract More Visitors to Your Business Site with our Advanced SEO Tools
Today we are adding a new feature to our WordPress.com Business Plan that will make it easier…
Community Recap: Automattic’s Worldwide WordPress 5K
From September 19 to September 26, we invited members of the WordPress community to join us…
The Best of WordPress: September 2016
Hi everyone, it’s been a busy few weeks in the world of WordPress, WordPress.com, and Automattic,…
Join Automattic’s Worldwide WP 5k 2016
The Worldwide WordPress 5k (#WWWP5k) is back and better than ever! Any time between Monday, September 19th to…
Field Notes: Junior Innovation Camp
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
Change Your WordPress Database Prefix to Improve Your Security
WordPress database tables all begin with the wp_ prefix by default. Security gurus often recommend changing…
Introducing: Data for Breakfast!
The Data Team at Automattic is pleased to announce a new blog for everyone who…
8 Killer Knowledge Base Articles (and What You Can Learn from Them)
There are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From…
Your Complete Guide to Analytics Options in KnowAll
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in…
How to Prompt Users to Read Support Content (Before Reaching Out to You)
What is the ROI of your support content? To answer, try filling out this sentence: “My…
Three Ways to Showcase Instagram Photos on Your Website
Your Instagram account is a great way to share your life, products, and services online. With…
Browser Notifications on WordPress.com
Today we’re launching a feature that will show instant notifications for new comments and likes —…
22 Experts Reveal: The Most Important Factors for Scaling Quality Support
What are the secrets of scaling awesome support? We ask the experts presiding over support for…
5 Examples of Effective FAQs to Inspire You
Desk.com, states: 72% of people think that self-service is a fast and easy way to resolve…
Engineering Happiness en Español
As part of our effort to build a localized Spanish-speaking support team, the Happiness Hiring team at Automattic…