New Theme: Twenty Seventeen
We’re excited to announce that this year’s WordPress default theme, Twenty Seventeen, is now available on WordPress.com. Designed…
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Using GIFs in your knowledge base (and how to create them)
I’m going to let you in on a little secret: GIFs are good for more than…
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4 Key Tips for Implementing an Internal Knowledge Base
Many businesses implement a knowledge base for their customers or clients – it can be a…
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How Analytics Can Make Your Knowledge Base More Efficient
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote…
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A New WordPress App Update, Designed for the iPad
Over the past few months we’ve been working to dramatically improve users’ experience on iPad —…
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Unlimited Premium Themes Now Included in the Premium Plan
Finding just the right look for your site can be a fun task. If you’re on…
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Field Notes: CMS Africa Summit
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
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[Case Study] How When I Work supports a growing customer base with limited resources
In this first case study, we find out more about When I Work’s experience with the KnowAll…
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New in Reader: Combined Cards
If you’ve ever followed a frequently updating site in Reader, you may have noticed a problem….
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Save Your Favorite Images and Media on WordPress.com, Anytime
We’ve added a new media section to your WordPress.com dashboard, allowing you to bulk upload, edit,…
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How to Make Your Knowledge Base Articles Hungry for Conversions
You might already know how much money a quality knowledge base will save you in terms…
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A Few Tiny Steps Towards an Improved Writing Space at WordPress.com
Today we’re proud to unveil some design changes to the WordPress.com editor. It has the same…
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Introducing WordPress.com for Google Docs: A New Way Forward for Collaborative Editing
We are happy to announce WordPress.com for Google Docs, a new add-on that lets you write,…
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Your Stats Page, Updated
Sometimes it’s the little things that count — especially when it comes to your stats. We’ve recently gathered…
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How to SEO Optimize Your Knowledge Base (And Why You Need To)
You probably spend a great deal of time and effort on SEO optimizing your main website….
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New Theme: Lodestar
This Theme Thursday, I’m happy to share Lodestar, our new free theme! Lodestar Designed by Mel Choyce,…
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Import Your Medium Posts to WordPress.com
With the recent news about Medium’s change in business model we’ve been receiving a number of…
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The Ultimate Knowledge Base Article Template (Infographic)
In this guide to the ultimate knowledge base article template I’ll show you how to create…
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Share It Again: New Social Media Features for Premium and Business Users
Sharing your posts on social media is a great way to ensure your site or blog…
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New Themes: TextBook and Dara
Hello there! Today I’m announcing the latest additions to our collection of free themes: TextBook and Dara….
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How to Ask for Customer Testimonials in a Non-Cheesy Way
Turning customer support into a profit centre rather than a money pit is a recurring theme…
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Can Onboarding Be Used to Slash Your Support Queues?
Though the initial rush to market for most firms is all about getting products and services…
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New WordPress.com for Lightroom Makes Publishing Your Photos Easy
We know a lot of WordPress.com users loving sharing their photos, and we know a lot…
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4 Reasons You Should Start Conducting In-Depth Customer Interviews Today
As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally…
