New Themes: TextBook and Dara
Hello there! Today I’m announcing the latest additions to our collection of free themes: TextBook and Dara….
How to Ask for Customer Testimonials in a Non-Cheesy Way
Turning customer support into a profit centre rather than a money pit is a recurring theme…
Can Onboarding Be Used to Slash Your Support Queues?
Though the initial rush to market for most firms is all about getting products and services…
New WordPress.com for Lightroom Makes Publishing Your Photos Easy
We know a lot of WordPress.com users loving sharing their photos, and we know a lot…
4 Reasons You Should Start Conducting In-Depth Customer Interviews Today
As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally…
How Much Video Should Really Be in Your Knowledge Base?
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge…
Introducing VR and 360° Content for All WordPress.com Sites
Virtual Reality is coming to WordPress.com! As of today, you can create and publish your own…
A Refreshed Reader for 2017
Reader is WordPress.com’s town square, where you can follow your favorite sites and read them in a distraction-free…
New Theme: Ixion
Howdy all! Today I’m happy to present a new free theme in our collection: Ixion Designed…
Your Site, Now in Other Languages: Introducing the Google Translate Widget
Internationalization is very important to us, and we’re striving to make sites across WordPress.com accessible to…
Tips from a Web Designer: On Widgets, Themes, and Essential Tools
Web and marketing designer Matt Sweeny builds websites on WordPress.com for a range of clients, including…
The 4 Types of Nightmare Customers Your Support Staff Needs to Know About
Anyone who’s spent a significant amount of time working in customer support knows that certain personality…
Field Notes: Grace Hopper Celebration of Women in Computing
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….
Can Slack replace email as a Support Channel?
In the few short years since its arrival on the scene, Slack has grown from being…
Express Yourself with New WordPress Stickers for iOS and iMessage
The newest version of iOS for iPhone and iPad includes the ability to send stickers to your…
9 Email Templates Every Web Developer Should Keep Handy
Let’s face it, writing emails is not fun. It’s time-consuming, requires rewrites, and proofreading. As a…
A Faster Mobile Web: WordPress.com Updates for Accelerated Mobile Pages
Earlier this year we were proud to announce that WordPress.com users’s sites would automatically support Accelerated…
Registering to Vote in the 2016 US Election Just Got Easier
It’s time! As a company whose mission is to democratize publishing, we believe strongly in helping…
How to integrate a WordPress Knowledge Base with a Ticketing system
In this post we’ll go through how to integrate your knowledge base or FAQ on a…
Attract More Visitors to Your Business Site with our Advanced SEO Tools
Today we are adding a new feature to our WordPress.com Business Plan that will make it easier…
Community Recap: Automattic’s Worldwide WordPress 5K
From September 19 to September 26, we invited members of the WordPress community to join us…
The Best of WordPress: September 2016
Hi everyone, it’s been a busy few weeks in the world of WordPress, WordPress.com, and Automattic,…
Join Automattic’s Worldwide WP 5k 2016
The Worldwide WordPress 5k (#WWWP5k) is back and better than ever! Any time between Monday, September 19th to…
Field Notes: Junior Innovation Camp
Automatticians, the people who build WordPress.com, participate in events and projects around the world every day….