An Updated Login Coming to the WordPress Mobile Apps
Over the past few months the Mobile team has been thinking a lot about the login…
[Case Study] How Barn2Media uses Heroic Knowledge Base to support their customers as a small team
In this case study, we’ll take a look at Barn2 Media’s experience with our Heroic Knowledge…
What’s The Best WordPress Live Chat Plugin? 6 Options Compared
If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge…
The WordPress.com Business Plan Now Supports Plugins and Third-Party Themes
For many years, WordPress.com has been a simple way for people to create their own beautiful…
WordCamp Edinburgh 2017 – A HeroThemes Retrospective
Edinburgh is a beautiful city, overlooked by a 12th century castle that crowns the skyline. CodeBase,…
How to Measure the Effectiveness of Your Self-help Content
Do you know how much money you spend each time a customer contacts you for support?…
A Brand New Editor for the WordPress Mobile Apps
Now that so many of us carry around tiny pocket-size computers, more and more of our…
[Case Study] Why Zero BS CRM moved their entire documentation to KnowAll
In this case study, we’ll learn about how Zero BS CRM improved their support documentation through…
You Can Now Schedule Your Social Media Posts from WordPress.com
Keeping up with social media can feel like a full-time job these days — and for…
WordPress.com Teams Up with Rebrand Cities to Bring Local Businesses Online
Cities are collections of neighborhoods — and neighborhoods are powered by small business. From coffee shop…
Join Us in the Fight for Net Neutrality
Automattic strongly believes in a free and open Internet and it’s hard to imagine a truly…
The Best of WordPress.com: Summer Edition
Hi everyone! Here’s a snapshot of some of the excellent WordPress.com community advice, insights, and updates…
Connect to Your Fans and Followers with the New Social Icons Widget
We’re excited to introduce the new Social Icons Widget, which allows you to connect with visitors…
How to Ask Customers for Feedback The Right Way
There’s no doubt that you “know” your product the best. You work with it day in…
Blogging Made Easier: Five Tricks You Should Know
Writing interesting blog posts, creating attractive pages, and interacting with your visitors — these are essential…
How to Write Frequently Asked Questions
The key to meaningful FAQs lies in framing its questions just as the users ask them….
An All-New Media Library for the WordPress iOS App
We recently launched an all-new media picker for WordPress for Android. Now, iOS users, you’re next!…
How to Audit Your Knowledge Base to Keep it Running Smoothly
If you’re like most business people, you’re probably constantly improving your product or service, right? I…
4 Steps to Create Your Knowledge Base Content Plan
If you’ve landed on this post, you’re probably convinced of the fact that you need a…
New Theme: AltoFocus
Today we’re happy to announce the latest addition to our collection of free themes: AltoFocus! AltoFocus is…
The Best of WordPress.com in May
Hi everyone! Check out some of the new updates, designs, and insights that helped make May…