June 23nd, 2021: Blender has partnered with Canonical to offer enterprise-grade support for the Blender LTS application suite.
Blender is the free and open-source 3D creation suite for artists and media production experts. Canonical, the company behind Ubuntu, provides professional enterprise support and long term security maintenance for open-source software. Working together, the two organizations now offer a support path for teams and studios as Blender rolls out their LTS model focused on users at the enterprise level.
“It’s a privilege to support Blender and the fantastic work of this remarkable community, its founders and leaders. Today’s announcement strengthens Blender with full-service Canonical support and long term security maintenance, and delivers the level of assurance that professional Blender content creators need, in partnership with the Blender Foundation” said Mark Shuttleworth, CEO of Canonical.
Blender Foundation’s Chairman Ton Roosendaal adds that “the way Canonical structured this service with us is exemplary for the open-source movement. I believe it will set a new standard for how independent, free groups of makers who truly care for their product and users participate in the market and shape the future of the industry.”
The support offering will include Blender LTS releases across Linux distributions, Microsoft Windows, and macOS. Canonical’s engineers will engage directly with customers to provide comprehensive technical support to users by understanding, diagnosing and resolving issues as swiftly as possible. Canonical will manage the entire support process including integration with Blender’s support infrastructure.
Existing Canonical Ubuntu Advantage customers who contract for Blender support will have a single point of contact to guarantee simple, timely support of Blender LTS users.
About Blender
Blender is the free and open-source 3D creation suite. It supports the entirety of the 3D pipeline—modeling, rigging, animation, simulation, rendering, compositing and motion tracking, video editing and 2D animation pipeline.
Plans for enterprise use
Choose from two support level SLAs for 24-hour support for business days or complete 24×7 coverage.
| What’s Included | Standard | Advanced |
| Phone and ticket support | 24×5 | 24×7 |
| Severity 1 response time | 4 hours | 1 hour |
| Severity 2 response time | 8 business hours | 2 hours |
| Severity 3 response time | 12 business hours | 6 hours |
| Severity 4 response time | 24 business hours | 12 hours |
| Price per year | $500 | $1,000 |
Interested in finding out more or talking through the options? Contact us to find out more about how Canonical can help you with enterprise-grade Blender Support.
