Key takeaways:
- Trust comes before creation
Most communities fail because they’re treated like marketing campaigns, not relationships. According to Areej, visibility is a byproduct of trust and must be earned before building communities.
- Use the launch, grow, scale framework
Areej’s three-phase model starts with finding your “why,” defining your culture, and choosing a platform only after those foundations are clear. Growth focuses on retention, onboarding, and ambassador programs. Scaling involves gathering insights, handling change, and regularly revisiting your mission.
- Operational support is critical but often overlooked
Communities can’t be an afterthought dumped on a single marketer. They need resources, cross-team collaboration, and ongoing feedback loops to thrive. Otherwise, engagement and value quickly dry up.
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