A Round-up of All the Great Talks From MozCon London 2025

Key takeaways:

• Trust comes before creation

Most communities fail because they’re treated like marketing campaigns, not relationships. According to Areej, visibility is a byproduct of trust and must be earned before building communities. 

• Use the launch, grow, scale framework

Areej’s three-phase model starts with finding your “why,” defining your culture, and choosing a platform only after those foundations are clear. Growth focuses on retention, onboarding, and ambassador programs. Scaling involves gathering insights, handling change, and regularly revisiting your mission.

• Operational support is critical but often overlooked

Communities can’t be an afterthought dumped on a single marketer. They need resources, cross-team collaboration, and ongoing feedback loops to thrive. Otherwise, engagement and value quickly dry up.