A Guide to 5 Fair Selections of Open Source Ticketing Tools for Linux
by Suparna Ganguly

Are you in search of open-source ticketing tools for Linux? Well, this article brings a guide to 5 fair selections of open source ticketing software to provide uninterrupted customer support.

Why You Need Ticketing Tools

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ticketing software is a crucial part for any business to be successful.

Your business can’t run properly without a satisfied client base. Increased customer retention is what businesses need. Right ticketing tools help ensure the best customer service for any business. 

Linux makes sure enterprises get the best possible customer service software for their businesses to have sustainable growth. Because a powerful set of ticketing software provides undivided support that the businesses deserve.

5 Best Ticketing Tools for Linux

This section takes you through 5 different ticketing software to be downloaded on Linux and why you should use them. So let’s begin!

osTicket

For all the newly started businesses, osTicket would be a viable open source ticketing tool. It’s a lightweight and efficient support ticket software used by a good number of companies. If you run an enterprise or a non-profit and are not ready for paid ticketing tools just yet, osTicket is a must-try.

osTicket provides a simple and intuitive web interface to integrate customer queries via phone, email, and web forms. Worried of spam emails? osTicket helps reduce spam enabling captcha filling and auto-refreshing techniques.

You can work on a priority basis through this ticketing tool and get the issues solved in the lowest possible time.

PHD Help Desk

PHD Help Desk is a PHP+Javascript+MySQL-based open source ticketing tool and is used in the registry. PHD helps follow-up incidents in an organization. PHD has a user base all across the world. The latest version of the PHD Help Desk is 2.12.

This ticketing tool works in various ways. Using PHD, incidents can be classified and registered into multiple levels, such as the state of incident, type, sub-type, priority, description of Incident, historical factors, to name a few. 

The database is consulted in a particular format depending on the user requirements. The data is then processed on a tallying sheet. Some of the advanced features of PHD Help Desk are the ability to export tickets into excel format, a PHPMailer Library to configure emails, and new password creation.

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