At Yoast, we pride ourselves on our branding. I would go as far as saying that it has attributed a lot to our success. I also think that good and consistent branding needs to be talked about more, as it is one of the hallmarks of a great enterprise. Please let me explain why I think it’s important for a business to think about their branding and give some examples of what we did. Hopefully, it’ll inspire you to do better branding for your company!
What is branding?
First, let’s look at some definitions. The American Marketing Association on their site defines a brand as:
A brand is a name, term, design, symbol or any other feature that identifies one seller’s good or service as distinct from those of other sellers.
Lexico defines branding as:
The promotion of a particular product or company by means of advertising and distinctive design.
On the scientific side, definitions range widely too. David Aaker, called the “Father of Modern Branding” by marketing text book writer Philip Kotler, defines branding as:
“Far more than a name and logo, it is an organization’s promise to a customer to deliver what a brand stands for…in terms of functional benefits but also emotional, self-expressive, and social benefits”
David Aaker in Aaker on Branding
It’s the whole package: the name, the images, the advertising, the story. Good branding associates your company and/or product with positive feelings. Some major brands even go as far as only promoting the feelings in their advertisements, because we all know what the product is. If you’re in that stage, you’ve reached true “brand recognition”. If you succeed in making people feel certain feelings because they’ve bought something from you, the way I feel when I drink a Diet Coke, for instance, you’ve hit the jackpot.
How do you measure branding?
As digital marketers, we tend to want to measure everything and we think we can measure everything equally well. I don’t think that’s the case for branding. You might have the budget to do large scale brand research, but only truly big brands usually have that kind of money. And when you’re doing that research, the bigger question is: what do you want to do with the outcome of that research?
To go one step deeper, we probably need to define better what we’d be measuring if we can measure anything. I find this brand knowledge pyramid in this article by P. Chandon from INSEAD very useful:
So, if you see the above pyramid, brand awareness is a pre-requisite for everything else. If people don’t consider you when they’re making a purchase, everything else you do to “charge” your brand is useless. More people searching for you online, which you can see through, for instance, Google Trends, is a good measure of brand awareness. Note that it is always relative to your competition. Comparing searches for “Yoast” with searches for “Coca-Cola” is both non-sensical and mostly just self-flagellation. However, comparing searches for “Yoast SEO” with searches for “WordPress SEO” makes much more sense, and luckily, it shows that we won that battle 5 years ago.
If you really want to measure the impact, I think the smartest thing to do for smaller businesses is just seeing whether more people search for your brand online.
The brand “Yoast”
Given our definitions above, the brand Yoast has two sides to it: the brand image and the “functional” aspects of the brand. The functional aspects are a result of the functionality of our product, the quality of our UX, the usefulness of our features. To be able to build a good brand, having at least one good product is a requirement. Of course, that product can be a news site, or information, or whatever you want it to be, but it has to be great. For the purposes of this article, I’m going to assume that’s a given. The great product is there and exists.
The brand name
Some things get lost in history, and that’s kind of funny. Yoast is how you pronounce my first name (Joost) if you’d pronounce it in English. Basically, toast with a Y. These days, people at conferences who don’t know this, sometimes introduce me as “this is Juiced from Yoast”, which always cracks me up. What’s most important though is that Yoast is short, it’s easy to remember and it’s unique in our space.
For a while, keyword domain names were all the rage in the SEO industry. If you want to include the most important keyword for your business, make sure you stick something on to it that makes it rememberable and unique. This will make it a lot easier for people to search specifically for you. Some examples of this are for instance SearchEngineLand and Search Engine Journal. While they both clearly have the keyword in their brand name, the addition does make it a lot easier to search for them. At the same time, they do have longer brand names because of that. If your company name is long, think of whether abbreviating it is a good idea. Some of the best brands in the world are abbreviations: KLM, IBM, H&M, AT&T. You might not even know the words behind some of those abbreviations!
Building the brand image
Mijke, our brand manager, was one of the very first people I hired when I started hiring people. Erwin, the illustrator behind all of our avatars and a lot of the other images you see on this site, followed soon after. From the very beginning, things like color schemes and logos were important. But, also our positioning on who we are in the world are things that we’ve deemed as very important.
Even before he was a Yoast employee, Erwin drew my avatar. Paul Madden created my very first avatar as a doodle at a conference, and while very nice, Erwin improved upon it quite a bit. Later, when Yoast started growing, we asked Erwin to create an avatar for every new employee. We still endeavor to do this, but admittedly we’re running quite a bit behind at the moment.
If you’re interested in our avatars, this infographic is quite interesting (click to enlarge as it’s rather big):
Logos, but also: so much more
In many ways, our avatars were more important at the beginning of Yoast than our logo was. Our avatars, with their recognizable style, immediately made clear that someone who responded somewhere was a Yoast employee. People remember our avatars while most people do not remember our older logo’s.
You cannot just create a logo and then be done with it, you’ll have to give it some more thought, and depending on how big your company is, sometimes even a lot of thought.
Our branding is in every post image we create. You won’t find a lot of stock photos on Yoast.com, we use custom made illustrations for every important aspect of our site. Illustrations that contain exactly what we want them to contain, and are examples for the world we want to live in. These illustrations also hang in our offices as decoration, and during the COVID-19 work from home episode, we allowed our employees to pick one and we sent them some of these illustrations to hang on their home walls. That’s when you know your branding does bring a sense of community, just as in the pyramid above.
Branding in the search results
One of the things that I’ve always been very keen on is doing proper branding in the search results. It’s really important that when someone is researching a topic and you rank for a lot of the terms in that topic, they see you rank. Even if they don’t click on the first result. This is why I’ve always said it’s very important to include your brand name in titles. This is another spot where a relatively short brand name will help you, as you’ve got just so much more space to add a meaningful title. Usually, it makes the most sense to add the brand name to the end of the title and make it easily distinguishable. This can be as simple as - Brand name, we chose to use • Yoast. I think it stands out just a bit more, but mostly because hardly anybody else uses it, so think about what works for you and pick something!
Another opportunity is the knowledge panel that might show up for your brand. Knowledge panels are a type of rich results in the search engines. They are a great asset to have. Be sure to optimize everything you can in that if you have one!
Conclusion
So, we’ve seen that branding is more than just having a logo. Branding needs to be consistent, as it is one of the hallmarks of a great enterprise. But, truly measuring and researching your brand is hard (and expensive). And, what exactly do you want to do with the outcome of that research? So, smaller businesses better just monitor searches for their brand to gauge if their branding efforts pay off. And, don’t forget: branding in the search results is something relatively simple, which can result in a lot of brand recognition. Which steps will you take to do better branding for your company?
Read on: 5 tips to improve your branding »
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