Garmin’s four-day service meltdown was caused by ransomware

Provider of GPS services for navigation and wearable devices is returning to normal.

Garmin logo on an dark wall.

Enlarge (credit: Ian Usher / Flickr)

Monday morning post. “As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation.” The company said it didn’t believe personal information of users was taken.

Garmin’s woes began late Wednesday or early Thursday morning as customers reported being unable to use a variety of services. Later on Thursday, the company said it was experiencing an outage of Garmin Connect, FlyGarmin, customer support centers, and other services. The service failure left millions of customers unable to connect their smartwatches, fitness trackers, and other devices to servers that provided location-based data required to make them work. Monday’s post was the first time the company provided a cause of the worldwide outage.

Read 12 remaining paragraphs | Comments

Posted by Web Monkey