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Web Monkey

gorilla-chimp

Heroic Insider – October 2020

Customer service impacts a business’s bottom line like nothing else. In one research (with 10,500 businesses), Salesforce found that businesses that prioritize customer service get “real,” tangible results: Increase in customer retention (?26%), Increase in customer satisfaction (?35%), Increase in faster case resolution(?31%), and Decrease in support costs (?22%).…
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gorilla-chimp

Gillmor Gang: Home Stretch

  On this edition of the Gillmor Gang, the live recording session was briefly interrupted by a rolling upgrade from Zoom. We’ve been using Zoom to virtualize what we’ve been doing for years with a combination of video switching hardware (Newtek’s TriCaster), a bunch of Mac Minis hosting Skype, an audio mixing board, and a backchannel pushing the switched Program Out to the members of the group.…
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